Otekah proudly stand by our products. If you experience a problem with your purchase as a result of a fault or defective workmanship please get in touch with us so we help you out.
Change of Mind
If you’re not entirely happy with your selection we will accept returns in saleable condition within 15 days of your purchase date for a store credit or an exchange.
We will happily refund any goods which arrive to you damaged. Please note, in the case of change of mind, we are unable to exchange or refund earrings and sale items.
Any items deemed by us to have been damaged or worn will not be accepted by us as a return.
Please note, any postage paid at purchase is non-refundable.
If you would like to return your item please contact us letting us know the details and we will let you know what to do next.
Metal – we use a broad mixture of metals. Generally we recommend that all metal items are kept away from extended water exposure. Regular use of a polishing cloth (provided) will keep your jewellery looking like new.
Timber – all of our timber products are made using natural Tasmanian timber veneers. All timber homeware is for indoor use only. All timber jewellery should be kept dry.
Otekah offers and honours coupons in good faith. Due to the nature of the internet we need to reserve the right to remove or cancel any coupon offer at any time. If you experience any issues with coupon usage, please contact us.